What we're building and thinking about.
Releases, articles, and the craft behind the platform. Updated as we ship.
Pulse — what it is and how it works
Every Friday you write down 1–3 things you will do next week. Through the week you update how each one went. Everyone can see the team's momentum in real time.
Why we built spare-part ordering around 3D drawings
A technician at a machine should never have to guess a part number. Here is how we made identification visual, and why that one decision changed the whole ordering flow.
Grounded by design: how myExpert AI stays inside the OEM's knowledge
An AI assistant on a factory floor is only useful if it is trustworthy. Here is the constraint we put on myExpert from day one, and why we think it is the right one.
The most profitable revenue in manufacturing is the revenue nobody is chasing
Across capital equipment sectors, after-sales is where the margin lives. So why do so many OEMs leave it to whoever the customer calls first?
My.Win featured in a conversation on industrial after-sales
A discussion on why equipment manufacturers lose service revenue after installation, and what closing that gap looks like.
We onboard the customer first, then the OEM
Our rollout order looks backwards at first glance. Here is the thinking behind landing the factory floor before the buyer.
myExpert AI now answers in any language at the machine
Operators can now ask questions in their own language and get answers grounded only in the OEM's own documents.